FAQ

The Tickercom Advantage

What is a pixel pitch?

A pixel pitch is the distance between the LED light pixels. The smaller the pitch, the better the viewing resolution. A 6mm pixel pitch is superior to a 7.62 and the 7.62mm is superior to a 10mm (10mm is not recommended for close viewing). We do not offer a 10mm for our indoor consumer product division.

Where does the content come from?

Tickercom Sports is the only LED Ticker manufacturer in the world that creates its own content from our live newsroom, 365 days a year. The cost is higher but our clients deserve the best live relevant content the moment it’s happening. Although Tickercom Sports covers all sporting events, it allows us to manage the current breaking news as it happens in our own proprietary color format.

Our content has personality! We do not use canned feeds; our fresh content and free contests provide the Tickercom Sports Ticker viewer fun and entertaining data created by live professional sports journalists.

How long will my sign last?

Tickercom only manufactures signage with 100,000-hour LED pixels. Our signs commonly last more than ten years. After the ticker is mounted on the wall, it’s the “live” content that counts.

How long have you been in business?

Tickercom Sports has pioneered the development of live ticker products for over twenty years to thousands of signs. We have offices in British Columbia, Canada and Las Vegas, Nevada.

What is your warranty?

Tickercom Sports is a factory direct manufacturer of turnkey solutions. We do not sell additional warranties to our clients as we include a 3-year, limited warranty with our product.

What about delivery?

We do not charge additional fees to deliver your product for customers in the U.S. and Canada; shipping is included in the purchase price. Standard stock sizes are inventoried in Las Vegas and shipped UPS ground service usually in 1-2 days.

What about technical support?

Our Las Vegas technical support team is available by email or toll free-phone. Support is open Monday to Friday, 8:00 AM to 3:30 PM (Pacific Standard Time).